Frequently Asked Questions

We primarily operate throughout East London, covering boroughs such as Waltham Forest, Hackney, Newham, Redbridge, and Tower Hamlets. By keeping our work local, we can guarantee punctuality and respond quickly to site visits. However, for larger projects or specific bespoke commission work, we are happy to travel further afield—just get in touch to discuss your location.

Yes, we have extensive experience with both. For private homeowners, we understand the importance of respecting your personal space, keeping noise to a minimum, and maintaining a tidy site. For commercial clients and landlords, we are used to working to strict deadlines, liaising with other trades, and adhering to specific site safety protocols.

Absolutely. All our lead tradespeople hold relevant NVQ qualifications (up to Level 3) in their respective trades (Bricklaying, Tiling, etc.). We carry full Public Liability Insurance to protect your property and our team. We are happy to provide proof of qualifications and insurance documents prior to starting any work for your peace of mind.

Yes. We offer a free, no-obligation consultation service. This typically involves a site visit to assess the work accurately, followed by a written quote sent to you via email. Our quotes are transparent, breaking down labor and materials where possible, so you know exactly what you are paying for with no hidden surprises.

Yes, this is one of our core values. We are not a sales agency; we are a team of builders. You will deal directly with Serghei (the founder) or the lead craftsman on your site. This direct line of communication ensures that your instructions are understood clearly and any questions you have are answered immediately by someone who knows the technical details.

We certainly do. Whether it’s repointing a small patch of brickwork, replacing a few cracked tiles, or plastering a single wall, we apply the same professional standard as we would to a full extension. We believe that small jobs often lead to long-term relationships, so we never dismiss a project based on size.

Every project is different, but we pride ourselves on providing realistic timelines at the quoting stage. We start when we say we will, and we work consistently until the job is done—we don't 'juggling' multiple large jobs effectively meaning your site sits empty. If weather or supply issues cause a delay, we will inform you immediately and adjust the schedule accordingly.

A clean site is a safe site. We perform a daily clean-up to ensure your home is livable during the project, and a comprehensive deep clean upon completion. We handle the disposal of all building waste and rubble, arranging skips or waste collection as required, so you aren't left with a mess.

We are specialists in all forms of tiling. We work with natural stone (Travertine, Marble, Slate), Porcelain, Ceramic, Victorian Mosaics, and large-format glass tiles. Crucially, we focus heavily on preparation—ensure walls are flat, floors are level, and wet areas are properly tanked (waterproofed) before a single tile is laid, ensuring a finish that lasts for years.

We understand that ideas evolve once you see the work taking shape. If you wish to make changes or add extra work, we will discuss the feasibility and costs with you immediately. We will agree on a 'Variation Order' for the extra work before proceeding, so you remain in full control of the budget and there are no unexpected bills at the end.